From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

By J. N. HalmWith its forts and castles lined along the coast from the tip of the Western Region, all the way to the Volta ...

Klarna is scaling back its AI-led customer service model after admitting it reduced service quality. The fintech firm is ...

Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...