Customer service can make or break a dining experience. It can ruin a perfectly delicious meal or brighten up the most basic of take outs. Now, a new survey has revealed the surprising chains that ...

Charlie Chaplin / Via youtube.com Fellow restaurant workers instantly recognized the type — the confidently misinformed customer who ... specials halfway through service and a $20 higher price." ...

In 2024, restaurant operators faced several challenges testing their resilience and adaptability. Labor shortages persisted, ...

Yelp said on Tuesday that it's working on deploying AI-powered 'voice agents' to help service providers and restaurants handle calls.

a credit card network recently discovered that consumers frequently visit nearby gas stations before visiting a quick service restaurant. With the information that a potential customer is using a ...

In collaboration with QSR Magazine, Intouch Insight has released its annual Emerging Experiences 2025 study. The study ...

A Chicago-area restaurant owner has gone viral for all the wrong reasons as a video of a heated exchange he had with a Black customer in the street outside of his business has ignited a debate ...