Holiday returns have always been part of the retail industry’s story, but the increase in e-commerce has changed the game significantly. As such, retailers need to come up with ways to manage ...

With these pertinent facts in mind, how can online retailers improve their return policy to influence new sales and to improve the customer experience? Here are some helpful tips I've learned. 1.

As we all know, the COVID pandemic has accelerated the consumer shift to making purchases online, resulting in 44% e-commerce growth in 2020 — this represents 21.3% of total retail sales ...

Here are three quick tips that can be implemented now to help retailers create a streamlined and convenient returns process. Create convenience – After the holidays, shoppers do not want to spend a ...

To give consumers the return experience they want, retailers should make sure they train store associates to handle returns, and have enough of them to avoid losing sales in the process. In-store ...

To help the process go even smoother many ecommerce brands work with third-party logistics providers that are experts in managing warehouses and processing inventory. Want more information about how ...

According to a report from the National Retail Federation, for every $1 billion in sales, the average retailer incurs $145 million in merchandise returns. The rate is daunting, but it’s not all ...

According to data collected by InComm Product Control, returns as a percent of sales remains consistent through the year at 11% and only drops to 9% during the holidays. By changing their perspective ...

FRANKLIN, Mass., June 19, 2025 /PRNewswire/ -- Barrett Distribution Centers has partnered with Two Boxes, a reverse logistics technology platform, to deliver an intelligent, more flexible returns ...