There aren't many CEOs who'd hire the Beach Boys to break into "Good Vibrations" in the middle of a keynote address. Then again, there aren't any technology evangelists quite like Marc Benioff.

Salesforce’s recognition, however, is a sign that 2014 could be a year of significant growth for the entire field. “It opens the door slightly” to large customers, Gainsight’s CEO says ...

The global CRM firm suggests this emerging technology handles routine queries, allowing human workers to focus on complex, ...

Salesforce launched Agentforce on Help in October 2024 to set the standard for world-class, agentic service. This AI-powered assistant supports customers directly on the Salesforce Help site, ...

Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.

Salesforce.com CEO Marc Benioff: "Nothing is more important to Salesforce than customer success even though about half of our 27,000 employees today probably weren't with us two years ago.

To learn about the role of culture and customer success in software, and to explore the history of Salesforce, I spoke with John Taschek, the company's Senior Vice President of Market Strategy.

Customer 360. Agentforce is deeply integrated with Salesforce Customer 360, leveraging applications like sales, service, marketing and commerce.

Professional services automation firm Certinia (formerly FinancialForce) is spreading its wings with the recent introduction of Customer Success Cloud (CS Cloud), which it is showcasing at this ...