Empathetically understanding this new mindset, Salesforce introduced new service and marketing cloud features that humanize the customer experience with new AI-powered conversational intelligence.

Salesforce says Driver 360 aims to transition away from the traditional car-buying ordeal of showroom negotiations into a more interactive customer-centric experience akin to the Apple Store.

Moving ahead, the company also plans to improve the experience of Slack Sales Elevate and focus on improving access to other Salesforce segments, including marketing and service. However, Seaman ...

Salesforce unveils its AI Cloud customer relationship-management software Last Updated: June 13, 2023 at 8:06 a.m. ET First Published: June 12, 2023 at 11:18 a.m. ET Share ...

Google Cloud and Salesforce partner to help improve customer experience with AI Written by Artie Beaty, Contributing Writer June 8, 2023 at 1:49 p.m. PT Getty Images/MR.Cole_Photographer ...

Salesforce currently lists the AI Cloud Starter pack is for $360,000 annually, which includes building blocks like Data Cloud, MuleSoft automation, Einstein, Tableau Analytics, Slack, CRM, and a ...

Dreamforce 2023 - the world's largest AI event - will bring together tens of thousands of in-person attendees and millions online on Salesforce+ for three full days to learn, connect, have fun and ...

BofA maintained its Buy rating on Salesforce (NYSE:CRM) while taking a deep dive into the company's largest business, Service ...

Salesforce was invited to take part. Bularczyk recalls: We saw that there was a lot of potential when we integrate the different Salesforce implementations that we have in Mercedes-Benz. With the ...

Accenture is launching new capabilities, accelerators and training to help organizations build and scale generative AI solutions and agents that enhance the impact of the integrations of Google ...