Miss Manners: Hung up on customer service etiquette? Here are your answers. Published: Dec. 26, 2024, 6:00 a.m. ... His front desk manager is rude, repellent and very unprofessional.

But if someone claiming to be from the front desk calls you – don’t believe it. And the bottom line: at a hotel, you should never have to give this info over the phone. Check out the full post ...

Customer service takes on the front line, where a company’s values and reputation are tested in a direct line. Each time an employee interacts with a customer it is like reliving the brand ...