Miss Manners: Hung up on customer service etiquette? Here are your answers. Published: Dec. 26, 2024, 6:00 a.m. ... His front desk manager is rude, repellent and very unprofessional.

Customer service takes on the front line, where a company’s values and reputation are tested in a direct line. Each time an employee interacts with a customer it is like reliving the brand ...

While the text-the-front-desk tool is a welcome time-saver, it’s hardly the only technology that hotel companies are pursuing. Starwood has launched keyless check in at some hotels, which lets ...