The UPS Store is confident enough to showcase its CX capabilities in what VP of Retail Operations Sean O’Neal calls “risk it ...

This will help them to match the right product or service to the needs of each customer. It also means ... like they are valued by the business. A good example would be a car sales dealership ...

It’s a new day that you should consider putting on your calendar, and it’s fast approaching. You probably have heard of those ...

Good customer service is important, as customers who are satisfied with their purchase and the customer service they have received are more likely to become regular customers. When customers post ...

Why Great Customer Service in the City Makes Carlisle Shine! by Ben Heslop, BIPC Programme Manager based in Carlisle Library ...