This allows for a more authentic exchange of feelings and ideas. In fact, research has shown that phone conversations can help strengthen relationships. When people hear each other's voices ...

There are certain things you need to consider when speaking to people with dementia on the telephone. Get tips and ideas. May exclude some people with speech, hearing and some other information ...

Do phone calls fill you with delight or dread? We debate the merits and drawbacks of actually talking to someone on the phone. Does the thought of picking up your phone fill you with dread?

The new training aims to educate the ‘digital generation’ on how to have ‘challenging’ conversations over the phone and cover topics such as ‘relationship building.’ Staff will undergo ...