According to a new study by Replicant and Demand Metric, 95% of contact center leaders have either already adopted, are implementing, or plan to use automation within the next year. This figure ...

Automation. Automation refers to the use of machines to automate routine tasks that would otherwise be executed by humans. It involves configuring a set of rules and triggers to initiate actions.

Microsoft has announced a new AI-powered feature called "computer use" for its Copilot Studio platform that allows agents to directly interact with Web sites and desktop applications using ...

Use automation tools to align with recipients’ time zones, ensuring your message lands when they’re most receptive. The Don’ts Of Automated Sales Outreach.

The proposal, introduced on June 28 by Rep. David Valadao, R-Calif., would require the VA “to report on expanding the use of certain automation tools in the Department of Veterans Affairs.” ...

—Steve Mustard, PE is president and CEO of National Automation Inc., and a member of the International Society of Automation (ISA), a non-profit professional association founded in 1945 to ...

Microsoft Announces 'Computer Use' Automation in Copilot Studio. By Chris Paoli; 04/18/25; Microsoft has introduced a new AI-powered feature called "Computer Use" for its Copilot Studio platform that ...