If we expect our organization to deliver world-class service, we must actively define what that entails. Explicitly outline the outcomes and standards you expect from your team, particularly ...

This story is the perfect example of how doing a little more to create a world-class customer experience will grow one customer into ten more, easily. This example is why I propose that all small ...

Disney characters and other customer-facing employees are taught that they simply can’t have a bad day – when they’re with customers. Private venting away from the public eye is OK. 6.

The ability to deliver a great customer experience is everything for insurers, but a pair of 2022 J.D. Power customer satisfaction surveys found that insurers who sell life and annuity products ...

We aim to deliver world-class customer service that is only possible through the combination of the latest in AI technology combined with our strong customer-centric culture.

The COPC certification is awarded to organizations that achieve outstanding performance in customer operations. This ...

Customer Contact Week (CCW) 2025 will take place from June 9-12, 2025, at the Caesars Forum in Las Vegas.The event brings together leaders in contact center operations and customer experience (CX ...

As part of the move, Turkish Airlines will introduce an expansive, cutting-edge lounge for its premium customers, further cementing its reputation for world-class service. The next-generation New ...