Indeed, if you conduct any kind of internal customer service training, these can serve well as the backbone for what should be covered. (Note: I’m revisiting here my work on these pages ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. A costly and common mistake is to think of customer service ...

The companies that benefit from this are the ones that take proactive measures to ensure their staff has received proper customer service and appreciation training. You can earn an incredible ...