Transform customer engagement, enhance operational efficiency and service quality, with Microsoft Dynamics 365 Contact Center ...

A new bipartisan bill, called the "Keep Call Centers in America Act of 2025," introduced by Sen. Gallego and Sen. Jim Justice ...

The real question for logistics organizations is: how do you overcome the AI last mile problem to actually implement this ...

Discover how brands use conversational AI to enhance empathy, trust, and personalized support without losing the human touch ...

A new Microsoft study ranks the 40 jobs most at risk of being replaced by AI and the 40 roles that are safest for now. Find ...

By implementing AI and autonomous agents in Microsoft Dynamics 365 Customer Engagement businesses can transform how they ...

Businesses across the U.S. are embracing AI and automation to power faster, more personal, and more efficient customer service experiences, quietly, but profoundly.

NiCE bolsters its AI platform with conversational and agentic capabilities via a Cognigy deal to take on more customer ...

Under the hood, Cognigy uses LLMs from major AI providers such as OpenAI and Anthropic PBC. If the LLM that powers an agent ...

Artificial intelligence is helping banks and credit unions reduce friction points in their customer experiences and more, per ...

The AI industry in China is shifting its focus from cash-burning large language models to business applications.

One of Australia's biggest banks has cut jobs in its customer call centres in favour of an artificial intelligence (AI) ...