News

NiCE bolsters its AI platform with conversational and agentic capabilities via a Cognigy deal to take on more customer ...
Artificial intelligence is helping banks and credit unions reduce friction points in their customer experiences and more, per ...
Businesses across the U.S. are embracing AI and automation to power faster, more personal, and more efficient customer service experiences, quietly, but profoundly.
Broadband ISP and mobile operator Virgin Media and O2 (VMO2) has this morning informed ISPreview that they've created and ...
Discover how voice AI generators are powering better support and reducing friction in customer journeys. Learn from Twilio ...
Riyadh, Saudi Arabia – Cisco has shared its predictions for a fundamental transformation in customer service. Advancements in ...
Scammers have adopted their own AI tools that can copy branded websites and create hidden webshops at lightning speed.
The era of the AI assistant is not a distant vision; it is already unfolding before our eyes. In the next 6 to 18 months, the ...
Customer Contact Week (CCW), the leading event series dedicated to advancing the customer service industry, announces its final CCW event of 2025, taking place from October 22-24 at Omni Nashville. As ...
NICE’s $955M Cognigy acquisition accelerates its AI-First Customer Experience strategy, enhancing capabilities in ...
Freshworks quarterly results top estimates with double-digit growth in revenue and customer spending - SiliconANGLE ...