The adoption of artificial intelligence should always be in service of your workforce, not in place of it. Twenty-four-hour ...

Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

Klarna is scaling back its AI-led customer service model after admitting it reduced service quality. The fintech firm is ...

Some of the additional staffing will involve hiring more baristas, a company spokesperson said. In other cases, Starbucks ...

Improvements in the technology behind voice-based AI bots are making them more prolific and humanlike in phone calls.

As consumers increasingly embrace AI-powered tools, retailers are presented with an exciting opportunity to optimize the ...

Explore how Gen AI, data & ai is transforming industries through personalization, automation, and creativity—while ...

Also: A Wix executive explains how YouTube draws more shoppers, Target is succeeding with self-checkout, Google still ...

Klarna announced a significant initiative to leverage its internally developed AI systems, powered by OpenAI, across its ...

The new tool helps banks design, launch, test, and optimize financial products using Generative AI technology.

Over the past three years, BigBear.ai also increased its number of outstanding shares by more than 130% with additional stock ...