NiCE bolsters its AI platform with conversational and agentic capabilities via a Cognigy deal to take on more customer ...

Artificial intelligence is helping banks and credit unions reduce friction points in their customer experiences and more, per ...

Under the hood, Cognigy uses LLMs from major AI providers such as OpenAI and Anthropic PBC. If the LLM that powers an agent ...

Businesses across the U.S. are embracing AI and automation to power faster, more personal, and more efficient customer service experiences, quietly, but profoundly.

Broadband ISP and mobile operator Virgin Media and O2 (VMO2) has this morning informed ISPreview that they've created and ...

Explore more than 1,000 real-life examples of how organizations are embracing Microsoft’s proven AI capabilities to drive ...

Discover how voice AI generators are powering better support and reducing friction in customer journeys. Learn from Twilio ...

Scammers have adopted their own AI tools that can copy branded websites and create hidden webshops at lightning speed.

VMO2 unveiled its proprietary new AI tool designed to support customer service agents and improve issue resolution.

Customer experience leader NiCE enters agreement to purchase conversational AI platform Cognigy to enhance enterprise AI ...

The era of the AI assistant is not a distant vision; it is already unfolding before our eyes. In the next 6 to 18 months, the ...

SHENZHEN, CHINA - Media OutReach Newswire - 29 July 2025 - Following the recent global launch of the Reno14 Series-the latest ...