Jassy told analysts that companies have two choices, to embrace and shape the change that's coming, or "wish it away and have it shape you." ...

A new Microsoft study reveals which jobs are most exposed to generative AI disruption—historians, translators, and sales reps top the list, while hands-on labor remains relatively safe.

A holistic approach to business communication means enhancing and not replacing humans, writes DAVID MEINTJIES, CEO of Telviva.

Usually, customers will need to communicate with Uber Eats, instead of the restaurant, for any issues. But Uber Eats' new AI ...

Artificial intelligence (AI) has become one of the most potent force multipliers the criminal underground has ever seen.

Originally a derogatory nickname used by clone troopers for battle droids in Star Wars, the word has found new life in meme ...

Hertz renters say AI falsely detects damage, with no way to dispute. One loyal customer says he's done after 10 years of trouble-free rentals.

When a failure is detected, IBM’s system pulls a descriptive prompt that explains the chatbot’s purpose and capabilities.

Agentic AI changes this. It can watch for triggers – like fraud or service failures – and act before the customer even picks up the phone. Instead of dealing with a complaint, it reaches out, resolves ...

The same companies scrambling to contain pixel-related lawsuits now risk repeating history by adopting AI recklessly.

Prerna Ajmera is a key voice in the tech giant's AI integration work, one of the areas that landed her on this year's HR's ...