If safeguarding the CRM project from risks is your top priority, consider getting advisory support from third-party CRM experts before implementation starts. An experienced CRM consultant will analyze ...

ServiceNow claims it is on course to realize $100 million in savings on its global headcount this year due to the internal implementation of AI.

Relying solely on technical benchmarks can result in missing or misinterpreting the broader value—or potential risk—that AI ...

We look at where a customer data platform sits alongside other technologies that offer features to boost customer experience ...

Ambient, agentic AI introduces a new paradigm: intelligent technology that adapts to your team, not the other way around.

More UK retailers are switching from paper to digital receipts, but what are the benefits and challenges, and what are the ...

Artificial Intelligence (AI) is rapidly transforming the mortgage landscape. From streamlining case management and improving underwriting accuracy to enhancing client engagement and compliance, AI is ...

Spurred on by the recent news of Zoho's announcement of building their own LLM from scratch, industry analysts and thought leaders Sheryl Kingstone, Esteban Kolsky and Jon Reed join me to discuss ...

Additionally, it has enjoyed good customer retention throughout its cloud transition and is experiencing solid annual contract value growth. However, Pegasystems has displayed inconsistencies on the ...