If safeguarding the CRM project from risks is your top priority, consider getting advisory support from third-party CRM experts before implementation starts. An experienced CRM consultant will analyze ...

It comes down to revising your approaches and insisting on clear pricing, shared accountability, and measurable value and investing into a CRM that can evolve with you and the market ...

ServiceNow claims it is on course to realize $100 million in savings on its global headcount this year due to the internal implementation of AI.

Implementation is what transforms a collection of powerful apps into a cohesive, intelligently integrated system that supports growth.

Relying solely on technical benchmarks can result in missing or misinterpreting the broader value—or potential risk—that AI ...

We look at where a customer data platform sits alongside other technologies that offer features to boost customer experience ...

Ambient, agentic AI introduces a new paradigm: intelligent technology that adapts to your team, not the other way around.

More UK retailers are switching from paper to digital receipts, but what are the benefits and challenges, and what are the ...

AI agent adoption is projected to grow by 327% by 2027, a new report from Salesforce (NYSE:CRM) finds. This is expected to ...

What do you do when your outdated digital sales platform is costing you lost sales? Don't assume replacing outdated tools is ...