If safeguarding the CRM project from risks is your top priority, consider getting advisory support from third-party CRM experts before implementation starts. An experienced CRM consultant will analyze ...

Until recently, implementing CRM software meant either engaging an implementation company that has been trained and/or certified by the vendor or using internal IT resources. Neither choice is ...

C RM is a brilliant way to boost your business, connect with customers, and generally make life easier. But let's be honest, sometimes CRM implementations can feel a bit like navigating a maze ...

Did you know that 70% of all CRM implementations fail to meet expectations?. A failed CRM implementation costs firms thousands of dollars, and wasted time and resources. And for those in charge of ...

When considering CRM, it’s important to understand the different factors that can impact costs. This guide covers everything you need to know about CRM pricing.

CRM is an automation tool, and you can’t automate a process that doesn’t exist. There should be agreement on order, labels, best practices, etc. before deciding which software package to use. 3.

The depth and robustness of a CRM vendor’s out-of-the-box functionality is critical to a successful implementation. The greater the functionality, the less customization is required.

Still, many companies overlook the hidden costs of operating without one. Data silos persist, processes stall, and customer insights fall through the cracks — all of which erode long-term growth.

Enterprises find ways to keep deployment costs from gobbling up their budgets.

Not too long ago, advice to keep a CRM implementation simple would have focused around due diligence for the application. It would have focused on negotiating the best deal with a systems integrator.

This dissatisfaction, driven by the complexity, cost, and disruption associated with CRM systems, has left many companies stuck in a cycle of underperformance, unsure if a change is worth the risk.

Compiled By Jill Jusko The Synavant Implementation Toolkit was launched recently to help reduce the total ownership cost of customer relationship management (CRM) for pharmaceutical companies. It does ...