AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is ...

Federal immigration agents seeking to detain a Honduran landscaper chased him into a Southern California surgical center and quickly found themselves in a tense standoff as clinic staff demanded ...

Federal immigration agents seeking to detain a Honduran landscaper chased him into a Southern California surgical center and quickly found themselves in a tense standoff as clinic staff demanded ...

GURGAON, India — For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call center agent, now ...

Malik Beasley at center of gambling investigation; Pistons pause deal talks with free agent, per report Beasley is considered to be one of the top free agents this offseason ...

For fans of the team Lakers lovers hate the most–the Celtics–center Al Horford is beloved for a number of reasons. He was a veteran leader throughout the Celtics’ two runs to recent NBA ...

CLEVELAND, Ohio— The company that owns a Middleburg Heights call center agreed to pay $85,000 to settle accusations that it fired a Black woman by falsely claiming she cursed during a call.

Immigration and Customs Enforcement agents entered UCLA Ronald Reagan Medical Center in Westwood Tuesday afternoon to seek emergency care for a detainee, drawing a crowd of protesters concerned ...

Federal agents deployed smoke grenades on a small crowd during an immigration operation in Pico Rivera on Friday.

King of Prussia, Pa.-based Universal Health Services has rolled out an AI agent to call and check in on patients after they’re discharged from the hospital. The 29-hospital system originally ...