Skipping the call queue and getting hold of a real person fast can be quick and easy if you know the right phrases to feed ...

As the tech stack grows, so does the risk of complexity without clarity. To avoid chasing trends, leaders must focus on ...

Mexico border, was released from detention after a federal judge ordered authorities to provide an interpreter.

The city is using a tool with artificial intelligence to respond to more than 40 percent of its nonemergency interactions — ...