Skipping the call queue and getting hold of a real person fast can be quick and easy if you know the right phrases to feed ...

Mexico border, was released from detention after a federal judge ordered authorities to provide an interpreter.

The city is using a tool with artificial intelligence to respond to more than 40 percent of its nonemergency interactions — ...

Soon, many patients might initiate contact with the health system not by speaking with a call center worker or receptionist, but with AI.

Arlington County's 911 call center uses AI to handle non-emergency calls, reducing dispatcher workload by 16,000 calls in the first quarter compared to last year.

Researchers recently observed a team of call center agents at a regional power grid company in China and interviewed them about their experiences with a newly introduced (artificial intelligence) AI ...

Reddit is full of raw, unfiltered feedback from call center workers. The message? It’s not the tech that’s broken. It’s the ...

The Minister of Foreign Affairs has launched a competition for the Best History Book in the foreign-language publication category on the history of Poland.