Getting stuck in an automated call system is one of the most annoying parts of customer service nowadays - but one industry ...

Microsoft co-founder Bill Gates joined his youngest daughter Phoebe's fashion startup as a temporary customer service ...

Mr. Vijay Jain, Managing Director, Star Estate, is transforming the Indian real estate sector through a novel model of ...

Safety checks are being carried out in the ST3 postcode. National Grid Electricity Distribution (NGED) is visiting customers’ properties this month.

Newcastle’s premier shopping destination Eldon Square has launched into a bumper summer programme set to entertain the whole ...

British Gas has demanded an Octopus Energy ban as it accused the energy regulator of not enforcing rules. The energy giant ...

Research from BT and Small Business Britain – which recently launched a popular new ‘AI for Small Business’ training ...

Expect a main dealer service at local prices from this independent company which is celebrating 30 years of dedicated service ...

Banana’, ‘switching’ and silence could be the most powerful tools you have to defeat the bots and automation in call queues ...

Being put on hold, joining the back of the call queue or getting stuck in loops with the customer service bot could be a ...

New CEO Lip-Bu Tan said on Thursday the company's engineers were busy working with customers to jump-start its ...

The next time you complain about a business or service online, you could get scammed. “I was just kind of airing out my ...