At the heart of the discussions was BSNL’s transformation from a legacy telecom service provider to a modern, ...

During the recent INMA Latin American conference, INMA Product and Tech Initiative Lead Jodie Hopperton discussed how ...

In today’s digital fast paced world, businesses face unprecedented pressure to deliver instant, personalized, and seamless ...

Many companies are investing heavily in flashy CX technology, yet customers still are not seeing the meaningful improvements ...

Achieving personalization has historically been easier said than done, because, overall, it’s been a costly and friction-filled process. However, that’s where AI can step in.

Q2 2025 Management View Anesa T. Chaibi, CEO, highlighted a record performance for the quarter, stating, "We delivered an excellent second quarter performance with record profitability." She noted ...

In an era marked by rapid technological advancements and evolving customer expectations, Bill Pappas, Head of Global ...

When automation displaces so many human roles, CX quality takes a nosedive. The key is to define clear, human-centric strategies for implementing AI.

GCB Bank PLC has launched its Digital Salary Advance product, setting a new standard for instant access to emergency funds through the bank’s innovative mobile app.

Customer Contact Week (CCW), the leading event series dedicated to advancing the customer service industry, announces its final CCW event of 2025, taking place from October 22-24 at Omni Nashville. As ...

Recognized for its cloud-native Telecom-as-a-Service (TaaS) platform and core network, OXIO leads digital transformation and customer-centric innovation in the global telecommunications industry SAN ...

COLUMBUS, Ohio, July 29, 2025 (GLOBE NEWSWIRE) -- reAlpha Tech Corp. (Nasdaq: AIRE) ('reAlpha” or the 'Company”), an ...