No matter if it's excellence in customer service, fine-tuned analytics, or nuanced personalization, AI has the capacity to ...

Microsoft's layoffs show AI is raising the bar in sales — and smooth-talking reps are being replaced by solution engineers, ...

Robert Seurkamp, a former Xerox executive and marina owner who became a familiar presence at Notre Dame of Maryland ...

Rutgers Business School’s marketing analytics program provides quantitative skills and communication abilities ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

LabourGenie.net Customer Day is hosted in partnership with Deel Local Payroll powered by PaySpace and Peopleware, and will ...

By combining human empathy with data-driven precision, DHL aims to deliver exceptional service that meets the distinct needs of each customer, leveraging our digital platforms to enhance ...

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall service.

Over 100 exciting talks are free for the Bay Area tech community to attend ...

Workday is a compelling Buy opportunity with strong margins, AI potential, and 20-30% upside despite growth concerns. Read ...

The workshops covered cultural values, gifting behaviours, group dynamics, and subtle yet vital elements such as tone, body ...