Discover how brands use conversational AI to enhance empathy, trust, and personalized support without losing the human touch ...

Banks should be using AI to move customer interactions beyond the purely transactional to the intelligence-based to stay ...

Relationship marketing is more than just sending “Happy Birthday” emails or offering loyalty points to your customers. It is ...

Rocket CRM, a customer relationship management platform designed for modern teams, has expanded its system architecture with new automation capabilities that aim to help businesses improve ...

I called the Ford Customer Relationship Center. Pinging my way through the phone tree, I was eventually connected with someone named Pamela—my case agent.

About this issue Abstract To advance understanding of how well different types of brand relationships drive customer brand loyalty and to help companies improve the effectiveness of their relationship ...

SAN FRANCISCO, June 13 (Reuters) - Alphabet's (GOOGL.O), opens new tab Google, the largest customer of Scale AI, plans to cut ties with Scale after news broke that rival Meta (META.O), opens new ...

Signs continue to point to a softening in the relationship between President Trump and Elon Musk after Musk posted a heart emoji in response to Trump wishing him well.

In one emotional moment, series star Robyn Brown admits her relationship “isn’t the same” following the family’s dramatic split. In a new video upload shared by E!

'Sister Wives' Bombshell: Star Admits Relationship 'Isn’t the Same' in Explosive Clip originally appeared on Parade. The cast of TLC’s Sister Wives isn’t holding back, revealing new details ...

The Customer Relationship Management Conference (CRMC) 2025 will take place from June 4–6, 2025, at the Hilton Chicago. The event gathers retail and consumer-facing brands to share strategies in ...