We look at where a customer data platform sits alongside other technologies that offer features to boost customer experience ...

Rocket CRM, a customer relationship management platform designed for modern teams, has expanded its system architecture with ...

"Trax is honored that JetBlue has chosen to develop their digital strategy around the Trax ecosystem today and in the future, ...

The Growth Dilemma is about how to manage relationships between customer segments. As brands grow and attract new customers, ...

Amplitude plans to integrate Kraftful’s capabilities as a native part of its platform, giving teams a faster way to turn customer input into better products. With these new capabilities, Amplitude ...

More UK retailers are switching from paper to digital receipts, but what are the benefits and challenges, and what are the ...

The corporate cash management fintech acquired ATOM to extend treasury management services to its business customers and ...

When customers feel like they belong, relationships deepen, engagement increases and long-term value follows. Engagement is ...

Crash Override, the first Engineering Relationship Management (ERM) platform, today announced its $28 million seed round led by GV (Google Ventures) and SYN Ventures, with participation from ...

Caffeine, which calls itself “the first complete tech stack designed for AI,” launches July 15 in San Francisco.

RBI Deputy Governor highlights rising customer complaints in banking, emphasizing the need for empathy and improved grievance ...