Ultimately, the future of business belongs to those who can master the art and science of customer experience.

We look at where a customer data platform sits alongside other technologies that offer features to boost customer experience ...

In this era of changing marketplaces and intense rivalry among companies, customer relationship management (CRM) and data-driven marketing have become critical.

Rocket CRM, a customer relationship management platform designed for modern teams, has expanded its system architecture with ...

Crash Override, the first Engineering Relationship Management (ERM) platform, today announced its $28 million seed round led by GV (Google Ventures) and SYN Ventures, with participation from ...

Economy globalization and the development of information technology have intensified competition among modern companies, while customer relationship has became an important resource for building up ...

Singapore’s Central Provident Fund Board (CPFB) aimed to better leverage data for decision making, policy formulation, and service delivery.

The Council and the European Parliament reached a political agreement today on an updated crisis management and deposit insurance framework for banks in the EU.

The request for information asks vendors seven questions on how DoD's RMF process can be changed to "reimagine" its overall approach to cyber risk management.

The paper “An Aspirational Approach to Planetary Futures” lays out the conceptual foundation for a proposed new metric to track and promote mutually beneficial relationships between humans and the ...

The customer, the company and the staff. A cliché yes, but the team has got to be rowing in the same direction. Alignment between Sales and Ops isn’t a soft skill. It’s a business advantage.