Built on Lightspeed, Freedom Forever’s proprietary customer relationship management (CRM) and operational engine, Raya delivers real-time intelligence, automated issue resolution and 24/7 phone ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM. We find out how.

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored service to customers.

A longitudinal, relationship-based case management approach significantly reduced health care costs and improved quality of life for Medicaid enrollees with complex needs over 1 year.

Soutron Global Inc. acquired Ontario’s Auto-Graphics Inc. from Agent Information Software Inc. for $12 million. The transaction included $10.4 million paid at the close of the transaction and an ...

Generally, older legacy customer relationship management (CRM), enterprise resource planning (ERP), inventory management systems and other existing software for e-commerce operations may not ...

Today, we’re delighted to announce that Microsoft has been named a Leader in The Forrester Wave™: Customer Relationship Management, Q1 2025. Learn more.

Pega received the highest possible score in 15 of the 29 criteria, including lead management and digital sales engagement, customer success, sales execution, digital customer service, case ...

Pegasystems Inc., The Enterprise Transformation Company TM, today announced Forrester Research has named Pega a Leader in The Forrester Wave TM: Customer Relationship Management Software, Q1 2025 ...

Forrester Research, “The Forrester Wave™: Customer Relationship Management Software, Q1 2025,” by Kate Leggett, with contributions from Linda Ivy-Rosser and Faith Born, March 21, 2025 ...

At Bounteous, Customer Relationship Management is a True Team Effort Like a team of rowers, Senior Director of Loyalty and CRM Rachel Dorfman and her peers work in tandem to help the company’s ...

Sales of graphic novels have doubled over the past five years, to some parents' dismay. But data shows these books can have a positive lifelong impact on young readers.