British Gas has demanded an Octopus Energy ban as it accused the energy regulator of not enforcing rules. The energy giant ...

Many design disciplines focus on specific outputs – an app, a website, a product or graphic communication. But people's ...

As the tech stack grows, so does the risk of complexity without clarity. To avoid chasing trends, leaders must focus on ...

Explore more than 1,000 real-life examples of how organizations are embracing Microsoft’s proven AI capabilities to drive impact.

Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

Artificial intelligence chatbots are everywhere these days, from smartphone apps and customer service portals to online search engines. But what happens when these handy tools overestimate their own ...

Picture this: you’ve just launched a stylish line of home décor on your e-commerce site, and traffic is surging.

The Microsoft co-founder’s stint in customer service was a publicity stunt, but also a good reminder to leaders to spend more ...

Zhang is the CEO and co-founder of Decagon, a San Francisco-based startup that offers an automated customer-support service ...

A penny for the thoughts of our thankless call center workers. Long have they had to endure indignant customers fuming at them for problems beyond their control. Now they must suffer accusations that ...