British Gas has demanded an Octopus Energy ban as it accused the energy regulator of not enforcing rules. The energy giant ...

Many design disciplines focus on specific outputs – an app, a website, a product or graphic communication. But people's ...

As the tech stack grows, so does the risk of complexity without clarity. To avoid chasing trends, leaders must focus on ...

Explore more than 1,000 real-life examples of how organizations are embracing Microsoft’s proven AI capabilities to drive impact.

Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

Artificial intelligence chatbots are everywhere these days, from smartphone apps and customer service portals to online search engines. But what happens when these handy tools overestimate their own ...

Picture this: you’ve just launched a stylish line of home décor on your e-commerce site, and traffic is surging.

The Microsoft co-founder’s stint in customer service was a publicity stunt, but also a good reminder to leaders to spend more ...

While robots haven’t commandeered all of our roles just yet, researchers predict AI may replace 300 million jobs globally by ...

From flawed data to legal fallout, hallucinations are a growing risk in AI-powered support. This guide shows how to reduce the damage.

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall service.