Human-in-the-loop agent, conversation monitoring, and testing and simulation features elevate trust and precision in ...

Beth Radford is a passionate advocate for women in business and a committed leader in the packaging industry. As President ...

The technology enables brands to offer friction less customer support through AI-powered voice and chat within WhatsApp, creating a single, connected service journey.

At a Federal Reserve conference, OpenAI CEO Sam Altman warned that AI is no longer just transforming work—it’s replacing it. Citing customer support a ...

A panel at the Independents Day event in June saw leaders in eyewear brands and practices discuss the future of independent ...

At e4m TechManch 2025, CX leaders across telecom, retail, pharma, and tech explored how AI, data, and design are redefining ...

People often don’t know what to say after a pet dies, so they say nothing. But silence doesn’t just bury grief, it isolates it. It tells the griever that their love was excessive, their sadness ...

Making Council more accessible to our community is at the heart of our Customer Service pop-ups at towns and villages across ...

Silverback AI Chatbot has announced the rollout of its AI Agents feature, a new capability designed to help businesses move ...

Empathy, understanding and offer support: Try to understand things from the other person’s perspective. It’s hard to relate to someone else’s situation unless you have been through it yourself. Show ...