Rohit Midha, Executive Director - Enterprise Business, in a recent interview, provided a comprehensive overview of Lenovo ...

At a Federal Reserve conference, OpenAI CEO Sam Altman warned that AI is no longer just transforming work—it’s replacing it. Citing customer support a ...

A panel at the Independents Day event in June saw leaders in eyewear brands and practices discuss the future of independent ...

Human-in-the-loop agent, conversation monitoring, and testing and simulation features elevate trust and precision in ...

Silverback AI Chatbot has announced the rollout of its AI Agents feature, a new capability designed to help businesses move ...

At e4m TechManch 2025, CX leaders across telecom, retail, pharma, and tech explored how AI, data, and design are redefining ...

Making Council more accessible to our community is at the heart of our Customer Service pop-ups at towns and villages across ...