A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

AI-driven conversation intelligence is transforming how businesses interact with customers and unlocking new insights, boosting efficiency, and generating competitive advantages previously unavailable ...

Beth Radford is a passionate advocate for women in business and a committed leader in the packaging industry. As President ...

The technology enables brands to offer friction less customer support through AI-powered voice and chat within WhatsApp, creating a single, connected service journey.

Press Release Distributed by ABNewswire.com To view the original version on ABNewswire visit: Unity-Connect Unveils Guide to Mastering Real-World Customer Service Scenarios for Enhanced Client ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

A panel at the Independents Day event in June saw leaders in eyewear brands and practices discuss the future of independent ...

Technology overhaul, staffing upgrades at the local level and program tweaks aim to improve service for 23,000 farmers.