Amidst TCS layoffs, CP Gurnani urges the Indian tech industry to move beyond headcount obsession and embrace outcome-based ...

Recent immigration enforcement efforts—including those that may impact even naturalized citizens—are raising new concerns for industries that rely heavily on immigrant labor. One of the most affected ...

ServiceTrade has outlined four key areas of value creation that maximize growth, scale, and attractiveness to potential ...

Discover how brands use conversational AI to enhance empathy, trust, and personalized support without losing the human touch ...

Businesses across the U.S. are embracing AI and automation to power faster, more personal, and more efficient customer service experiences, quietly, but profoundly.