The healthcare landscape is undergoing a dramatic transformation. Patients today are no longer passive recipients of care. Armed with information and empowered by choice, they expect a patient ...

The medical personnel when we finally get in or through are very good. 911 calls bring highly competent and caring individuals. We need more. Lee Health has great cardiac rehab and convenient care ...

Additionally, 84% want their “customer service issues… solved quickly and accurately” with their health care provider, and 75% said they are more loyal to those that focus on improving their ...

The language we use in healthcare reflects the problem. The term “patient” implies a passive recipient of care, not an empowered consumer entitled to service.

Hospitals around the nation are increasing focus on customer service because health care is becoming more consumer-based and part of their reimbursements are now tied to patient satisfaction scores.

In 2023, the U.S. Surgeon General's groundbreaking report on loneliness and isolation drew significant attention across industries. Yet today, the customer service sector faces an uncomfortable ...

Cigna Healthcare, the health benefits division of The Cigna Group (NYSE: CI), is introducing a series of new digital features to improve the customer experience during common health insurance ...

Customer service used to be just that–a service process that answers questions, collects complaints, and facilitates returns and exchanges. The crabby lady behind the desk was only a means to an ...

Customer service continues to move in the direction of decreasing human interaction and increasing automation at the expense of consumers’ mental wellness.