The following explores the ins and outs of real-time analytics and presents a few best practices that can help companies use ...

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

2. GET CERTIFIED ON THE LATEST CYBER SAFETY MEASURES.

Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

For more than three decades, Deputy City Manager Cynthia Barber has had a hand in city operations. Now, with a bittersweet ...

It wasn't so much the numbers from the final quarter of 2024 as it was management outlining the strategic changes it was ...

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

Shopify’s systems make it easy to build and manage your e-commerce store -- even if you’ve never built a website before.

A Kwik Fit manager has been disciplined after performing a karaoke session - with a customer’s sex toy. The prank at the repair centre in Dalkeith, Midlothian, is alleged to have been carried out in ...

It’s often said that accounting is the language of business—and that language is typically numbers and data. But for some ...

Ottu and Unifonic have joined forces at LEAP 2025 to empower merchants with enhanced, fully branded SMS service integrations.

Ford Motor Company is recalling more than 72,000 vehicles because of camera issues, according to the National Highway Traffic ...