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That Dropped Call With Customer Service? It Was on Purpose. Endless wait times and excessive procedural fuss—it’s all part of a tactic called “sludge.” By Chris Colin June 29, 2025 ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

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Vertex Global Services plans to impart AI skills to 8,000 professionals in India over 3 years, boosting the BPO sector's ...

"When you search online for our contact information, you might find these fake numbers and unknowingly call scammers who will impersonate our employees," according to Geico.

Every industrial revolution has its skeptics and its winners. The ones who thrived didn’t dismiss the change—they embraced it ...

Discover the best call center software available today. We selected these options based on factors such as key features, uptime, pricing and more.