For this we have the automatic call distributor to thank. The invention of this device in the mid–20th century allowed for the industrialization of customer service. In lieu of direct contact, calls ...

Working expired listings, listings that didn’t sell under their initial contract, has been at the core of real estate ...

Vertex Global Services plans to impart AI skills to 8,000 professionals in India over 3 years, boosting the BPO sector's ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

That Dropped Call With Customer Service? It Was on Purpose. Endless wait times and excessive procedural fuss—it’s all part of a tactic called “sludge.” By Chris Colin June 29, 2025 ...

Verizon is launching a new effort to improve its customer service. First, for "complex issues", the company will now assign a dedicated "Customer Champion" to provide updates and ensure full ...

Some businesses request telephone numbers or email addresses to text or email surveys to patients; others ask if they can have a third-party company call to conduct a customer service survey by phone.

"When you search online for our contact information, you might find these fake numbers and unknowingly call scammers who will impersonate our employees," according to Geico.

When Melissa Plett got a fraud alert call from a number at the Royal Bank of Canada last month, she didn't suspect she'd lose ...