Shopify’s systems make it easy to build and manage your e-commerce store -- even if you’ve never built a website before.

Winnebago Industries announced on Feb. 13 that its marine brands, Barletta Pontoon Boats and Chris-Craft, received 2024 Customer Satisfaction Index (CSI) Awards. They were given by the National Marine ...

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

When people think of customer reviews, they often focus on leaving negative feedback if something goes wrong. However, it’s ...

House of Quality is a summary diagram that is used as part of a structured approach to transform your voice of customer ...

Legitimate executive résumé writing services succeed via expertise, client results and professional reputation—not ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

In the early days of my writing career, I wrote features about biometrics and reviews of Wi-Fi routers and laptops for Laptop Magazine. My first feature stories and reviews for PCMag appeared in ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight customer benefits in your ads.

With wallets still tightening, consumers have been careful about where they spend their dollars dining out. Guests worldwide ...

This may be tricky to do since you aren’t likely to be able to test connection speeds without paying to use the service. Reading reviews online will give you a general estimate. Look for reviews ...

The importance of good customer service can’t be overstated. Ninety-four percent of customers say that a positive experience made them more likely to purchase again, while 82 percent would recommend a ...