Finnish Scanfil, the largest European stock exchange listed Electronic Manufacturing Service company in terms of turnover, and Italian MB Elettronica (“MB”) from Cortona Arezzo have agreed to join ...

A routine meal at an Applebee's ended awkwardly for a group of four diners when their server apparently confronted one of them outside the restroom, demanding to know why she hadn't been tipped.

As artificial intelligence becomes more and more mainstream, companies are aggressively using AI for retail operations. From the stockroom to the storefront, AI for retail is no longer a futuristic bu ...

Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain times.

Zhang is the CEO and co-founder of Decagon, a San Francisco-based startup that offers an automated customer-support service ...

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall service.

AI product photos also provide an opportunity for personalization. With Invideo AI’s tools, businesses can tailor product imagery based on customer preferences, demographics, and past behavior.

How to Increase Sales Through Customer Service. Excellent customer service can result in repeat business and word-of-mouth referrals. A 2011 American Express survey found that 70 percent of ...