ServiceNow's strong Q2 results and growth prospects make it a solid investment despite its high valuation. Read why NOW ...

The Social Security Administration has come under fire for AI phone glitches, long call times and website outages.

Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

By offering transparent tooling and clear implementation examples, OpenAI is pushing agentic systems out of the lab and into everyday use.

Crypto exchange Coinbase's stock price fell 8% Thursday on news that hackers had successfully bribed staff for information on certain accounts.

On a guardedly bullish Friday for the stock market, many titles closed the day in positive territory, but Matrix Service (MTRX -0.15%) wasn't one of them.

Staffers also discovered that of around 1 million calls to Xcel’s customer service line by Colorado customers in 2024, 100,000 were disconnected by Xcel before any resolution had been reached.

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, leading to a ...

ServiceTitan stock dropped ~20% post-IPO, signaling a buying opportunity. TTAN stock trades at 9.1x EV/FY25 revenue. Read an investment analysis here.

Urban Outfitters Inc.’s URBN focus on customer acquisition, operational efficiency and brand innovation has driven significant growth. With standout performances from brands like Anthropologie ...