Another strategy to start building loyalty is to target first-time customers by providing an outstanding experience as soon ...

If you want better customer service -- and who doesn't? -- there are strategies, and there are social media strategies. Like many consumers, Ryan James, has discovered the latter lately. When he ...

What Are Customer Acquisition & Conversion Strategies?. Missed sales opportunities can translate to enormous missed sales revenue over time. For example, if your business misses a single $25 ...

The mission of customer service should be self-explanatory: to better serve a company's customers. And yet so many large enterprises fall short of this goal. They don’t have robust systems in ...

Use Customer Service Strategies to Resolve Arguments More Effectively. Eric Ravenscraft. February 19, 2015 When you're in ...

That said, there are companies treating this time of austerity as an opportunity to invest in customer service, recognizing the potential benefits to customer loyalty and retention. (See our February ...

The modern business landscape demands that companies prioritize customer satisfaction to stay competitive. This article discusses six actionable strategies to foster a customer-centric culture within ...

Phone calls. E-mails. Online text chats. Faxes. Handwritten letters. Call centers as we know them are turning into customer contact centers. Technology, such as software that enables customer service ...

The customer put himself in the position of needing to be rescued by not leaving himself enough time. Probably true; I am a frequent flier, and being early is at the top of my list of travel tips .

Here, IT leaders share key strategies for improving IT’s aptitude to deliver winning customer experiences. 1. Establish a customer-focused North Star ...

Customer Service Management Strategies. Walt Disney once said about movies, "Do what you do so well that they will want to see it again and bring their friends." ...