Banana’, ‘switching’ and silence could be the most powerful tools you have to defeat the bots and automation in call queues ...

Being put on hold, joining the back of the call queue or getting stuck in loops with the customer service bot could be a ...

Skipping the call queue and getting hold of a real person fast can be quick and easy if you know the right phrases to feed ...

There are restaurant customers who have no clue what being a server is like. Waitstaff need to multitask, prioritize, be kind ...

I must finish this report tonight” carries a very different weight from “I have to finish this report tonight.” Both express obligation, yet they reveal fundamentally different sources of motivation ...

AI-generated speech can be heard in customer service and media. Now some patients who lost the ability to talk due to cancer or other disease are using AI to resurrect their natural voices. * ...

Empathy, understanding and offer support: Try to understand things from the other person’s perspective. It’s hard to relate to someone else’s situation unless you have been through it yourself. Show ...

A report from the U.K.’s Mental Health Foundation shared that being kind can actually boost your own mental health and ...

TORONTO, ONTARIO / ACCESS Newswire / July 21, 2025 / Sunnyside Window & Eaves Cleaning Ltd., a trusted name in exterior home ...

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The airline industry is transforming in response to traveler demand and the need for sustainable and optimized operations.

Revellers taking in Sydney’s legendary New Year’s Eve fireworks show could soon have to shell out $50 to access a prime ...