In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

UPS’s CEO says the company is cutting back its shipping for Amazon by 50 percent.

Shopify shares actionable small business tips from expert entrepreneurs, including how to find success in your marketing, ...

Thus, customer-orientation is central to this six-word marketing definition ... But, does “right” mean that customers can berate service personnel? Does “right” mean that we must, should or would sell ...

A Buick and GMC dealership in Oak Creek, Wisconsin, has come under fire after it was revealed an employee left a racial slur ...

The Florida Public Service Commission is considering proposed rate hikes for Sunshine Water Services customers in five ...

In the world of sales, where pitches, persuasive language and charm often take center stage, the concept or use of silence ...

Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own company’s name for an insult.

In 2025, business growth seeks ways to develop its customer relationship management and the processes involved in it.

In a since-deleted Facebook post, Kunes Buick, GMC of Oak Creek, said it started as a joke between two employees who didn't ...

The bank’s customer service tool responded: “Please don’t use words like that. I won’t be able to continue our chat if you use this language,” suggesting that it deemed the word “virgin” inappropriate ...