Recently, Verizon CEO Sowmyanarayan Sampath sent an email to customers. At first, it seems like the kind of generic corporate communication that big companies send from time to time. You know, the ...

Being put on hold, joining the back of the call queue or getting stuck in loops with the customer service bot could be a ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Logophiles are "devastated" after Dictionary.com deleted their logs of favorited words that they carefully crafted for years.

Skipping the call queue and getting hold of a real person fast can be quick and easy if you know the right phrases to feed ...

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall service.

I must finish this report tonight” carries a very different weight from “I have to finish this report tonight.” Both express obligation, yet they reveal fundamentally different sources of motivation ...

By prioritizing your mission, values and internal culture, you can create a thriving store that stands out without chasing ...

AI-generated speech can be heard in customer service and media. Now some patients who lost the ability to talk due to cancer or other disease are using AI to resurrect their natural voices. * ...

Barclays has clarified the rules around how is eligible for a £175 payment going out to certain customers. The group is ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive ...

Empathy, understanding and offer support: Try to understand things from the other person’s perspective. It’s hard to relate to someone else’s situation unless you have been through it yourself. Show ...