The Senate has passed about $9 billion in federal spending cuts requested by President Donald Trump, including deep ...

SocialPilot, a social media management platform, was acquired by group.one, a Swedish company, this month. The story behind SocialPilot’s rise, and the success of companies such as Wingify, are a ...

Increased corporate spending and travel technology innovations drove optimism, despite some controversies associated with the direction and pace of change. Underneath that expectant surface, however, ...

No coffee, no coffee,” repeated the security guard. His smile stood in stark contrast to his faded camouflage fatigues and ...

Amazon, JPMorgan, and Ford are among the companies requiring workers to return to the office. View a list of RTO mandates across the business world.

Zhang is the CEO and co-founder of Decagon, a San Francisco-based startup that offers an automated customer-support service ...

Sendbird, an AI customer service platform, caters bahn mi sandwiches to its workers every Friday to encourage them to come in ...

The latest customer trust statistics reveal the opinions of 363,121 CX leaders in the US. Find out what’s responsible for ...

Customer success managers are typically measured on metrics like net promoter score (NPS), customer satisfaction (CSAT) and ...

A job loss can dent your confidence, but intentional personal growth helps rebuild it. Focus on what’s in your control: your ...

Part of a statewide network run by the Indiana Department of Workforce Development, WorkOne offices help link job seekers and ...

Miscommunication between the office and the field isn’t just frustrating—it’s expensive, but a few simple alignment strategies can turn chaos into coordination.