New Medicaid rules will require 18.5 million people to prove they meet the requirements every year—and that portends a ...

Under the hood, Cognigy uses LLMs from major AI providers such as OpenAI and Anthropic PBC. If the LLM that powers an agent ...

To build the right impact and loyalty in customer relationships, this means that businesses need to strike the right balance ...

Based on its in-house AndesGPT model, it has reduced the workload of human operators by 40% - giving them more time to handle ...

Ultimately, the future of business belongs to those who can master the art and science of customer experience.

As compliance expectations rise and agencies reevaluate their existing tools, many are replacing non-compliant remote support ...

Many readers are rallying behind workers calling for 'fair pay,' while others support management and the 'inevitability of ...

The technology enables brands to offer friction less customer support through AI-powered voice and chat within WhatsApp, creating a single, connected service journey.

Dedicated AI tools, an expanded support team, increased volume and availability of training, and new value-add podcast aim to ...

The DOGE-driven reductions at SSA "is threatening customer service for all the retirees, survivors and people with disabilities," Kathleen Romig said.

Discover the 3 best places to buy YouTube Subscribers for real engagement, improved visibility, and algorithm-friendly social ...

Global aerospace manufacturer Airbus has opened a new Customer Support Centre in Johannesburg, South Africa, to enhance its ...