A report indicates Apple is creating a generative AI chatbot for its Support app, enhancing user experience. This feature may ...

Top experts from Amgen, CBIZ & Intrepid discuss 2025 trends in healthcare, biotech, and life sciences. Explore key insights ...

The latest customer trust statistics reveal the opinions of 363,121 CX leaders in the US. Find out what’s responsible for ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Zomato CEO Deepinder Goyal reacted to a former employee's X post criticising the platform’s poor customer service.

Sutanjani expressed frustration with Zomato’s customer support, calling it “nearly impossible” to connect with a human representative and criticising the company’s reliance on email communication ...

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

Lone Wolf Exteriors, a respected company in the Dallas-Fort Worth region, is broadening its services to the Austin metro area ...

Global Platform Expands Its Services With New Office in Costa Rica, 50% Staff Increase in Support Resources and Strategic Leadership Team Appointment ...

Klaviyo has unveiled Klaviyo Service, a new AI-driven support platform giving all brands access to personalised shopping agents and real-time customer data.The announcement:Klaviyo, the only CRM built ...

Founded in 2023, GTX Solutions has rapidly established itself as a trusted partner for organizations seeking to unify, ...