Under the hood, Cognigy uses LLMs from major AI providers such as OpenAI and Anthropic PBC. If the LLM that powers an agent ...

Zhang is the CEO and co-founder of Decagon, a San Francisco-based startup that offers an automated customer-support service ...

What truly sets a company and individuals apart in the bustling landscape of Philippine business, where competition is fierce ...

To build the right impact and loyalty in customer relationships, this means that businesses need to strike the right balance ...

Speaking at the Capital Framework for Large Banks conference at the Federal Reserve Board of Governors, Altman addressed one ...

As compliance expectations rise and agencies reevaluate their existing tools, many are replacing non-compliant remote support ...

Dedicated AI tools, an expanded support team, increased volume and availability of training, and new value-add podcast aim to ...

Global aerospace manufacturer Airbus has opened a new Customer Support Centre in Johannesburg, South Africa, to enhance its ...

Apple introduced a $19.99 per month subscription service that can protect up to three devices in one plan. Here's what to ...