The identity protection service NordProtect stands out because it includes both cyber extortion protection and online fraud ...

Bitwarden is one of the most impressive password managers around – it’s got loads of features, impressive security, broad ...

Zhang is the CEO and co-founder of Decagon, a San Francisco-based startup that offers an automated customer-support service ...

Austin, Texas / Syndication Cloud / July 18, 2025 / TTEC The job market has undergone a major transformation over the past ...

Kerry Group has evolved from its humble beginnings as an Irish dairy cooperative into a global leader in taste and nutrition, serving the food, beverage, and foodservice sectors. The global market for ...

Satellite texting will be available immediately, while data access through third-party apps like X and WhatsApp is coming in ...

The latest customer trust statistics reveal the opinions of 363,121 CX leaders in the US. Find out what’s responsible for ...

Lone Wolf Exteriors, a respected company in the Dallas-Fort Worth region, is broadening its services to the Austin metro area ...

From the outset, it's important to take a proactive stance. Engage your customers by asking them to pinpoint any potential complaints that may arise from building occupants. Identifying these concerns ...

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

Hyatt has reduced its U.S. customer service workforce by “approximately 30%” across its guest services and support teams, according to a company spokesperson and employee reports on social media.

OpenAI open sourced a new Customer Service Agent framework — learn more about its growing enterprise strategy Carl Franzen @carlfranzen June 18, 2025 3:30 PM ...