Dozens of customer service employees were let go just as Metrolinx came under fire over a contractor’s use of AI to respond ...

There are a lot of ways you might characterize customer-service calls: frustrating, time-consuming, annoying. Increasingly, people are using a new word to describe these interactions: fancy. In a ...

Other top revenue drivers include leveraging AI bots to understand customer preferences (53%), using metadata from mobile phone searches for personalization (45%), and more.

Dovel & Luner alleged that Ventura, California-based Patagonia employed AI technology from a third-party data intelligence company, Talkdesk, to intercept, record, evaluate and mine data from ...

That’s one expensive free meal. A McDonald’s customer was hit with a $425 traffic ticket when he used his phone to redeem a free meal from the fast food chain’s drive-thru on May 13.

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Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s telephone customer service can “suck.” CNN values your feedback 1.